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FAQ'S
Have questions? Browse through the categories listed for quick answers.
ORDERING ON OUR WEBSITE
Q: I want to pay with a credit card but the only option that comes up is PayPal. How do I use my credit card?
A: We use PayPal to process credit card transactions. Hit the "Proceed to Payment" button and the following screen will show.
Choose the "Pay with Debit or Credit Card" option and follow the prompts.
Q: How long will it take to process my order?
A: Orders usually process & ship within 24 hours unless:
- The order is placed after 10:00am MST on Friday, in which case it will be processed the following Monday.
- There is a problem with the order such as missing information, incorrect address, backorder etc. In this case the customer will be notified via email.
- Incorrect shipping is chosen for hazardous items. Hazardous items can only be shipped via UPS ground and cannot be shipped to Hawaii or internationally. If this method is not chosen at time of checkout shipping will be recalculated as UPS Ground and purchaser will be charged for any extra shipping charges and shipment will be delayed.
SHIPPING
Q: Do you offer overnight shipping?
A: No. Because of our remote location (the nearest city is 70 miles away) we do not offer overnight shipping.
Q: Is there any options available for expedited shipping?
A: Yes, we offer Priority Mail Express and Ups 2nd & 3rd Day Air. Because of our remote location on UPS expedited shipping add 1 day to any method chosen. Examples: 3 Day Air is actually 4 days, 2nd Day Air is actually 3 days. Please note: Hazard items cannot ship via these expedited methods.
Q: Can I ship internationally through another service like UPS or DHL?
A: No. As of now, all of our international shipments are via First Class, Priority or Express Mail. We do not have access to DHL or other shippers because of our remote location.
Q: Can hazards be shipped via Priority Mail?
A: No, hazardous materials can only be shipped via UPS Ground Services, because of this we do not ship hazardous items to Hawaii, or internationally. Hazards shipped within the continental US must be shipped via UPS Ground. If this method is not chosen at time of checkout shipping will be recalculated as UPS Ground and purchaser will be charged for any extra shipping charges.
Q: I need a shipping quote. How do I get one?
A: On the website choose the items you would like to order, add them to your cart , then click "view/edit cart" on that page there will be a button that says estimate shipping, enter your country, state and zip code and it will give you pricing options for shipping. See picture below. For domestic shipping please enter only the 5 digit zip code.
Q: I need to ship via UPS. Why am I not reciving a quote for it in the shipping estimate list?
A: Our system only recognizes the 5 digit zip codes when figuring for UPS. If you have entered additional numbers, delete them and try with the basic 5 digit zip code.
Q: How long will it take to get my order?
A: Estimated shipping times for non-expedited orders are as follows:
In the continental U.S. UPS: approx. 4-6 business days
Priority Mail: approx. 2-4 business days
*Note* this is from the time of shipment not from the time the order is placed*
Q: I am going to be in the area, can I pick up my order?
A: Yes! However, pick up orders must be placed by phone and pick up time arranged. Please keep in mind that Photographers' Formulary is not open on weekends. We do not have a store front so orders must be placed ahead of time. Please call (406)754-2891.